Return Policy

The concept of the Return: if a customer has an issue with a transaction or product/service, it can be solved by directly contacting the Partner or by contacting Transact Bridge. Outlined below are the broader steps involved in the Return process:

• Customers can request for refund on transaction or dissatisfactory product/service delivery by contacting the Partner and raise a return request.

• Once the request is raised with Partner, the Required Documents the Respective procedure will be followed.

• When the Customer directly Approaches the Partner: Partner will review the request with concern raised by the customer. If the Partner determines that the claim is invalid, the Return Request will simply be declined. In case the return request is deemed to be genuine the Partner shall request the Transact Bridge to return the Amount equivalent to MRP value of the Product.

• When the Customer Directly Approaches the Transact Bridge: Transact Bridge will forward the Concern request to the respective Partner. Partner will review the request with concern raised by the customer. If the Partner determines that the claim is invalid, the Return Request will simply be declined and same to be notified to the customer via transact bridge. In case the return request is deemed to be genuine the Partner shall request the Transact Bridge to return the Amount equivalent to MRP value of the Product.